Shipping Policy

At QDKASS LLC, we are committed to delivering your purchases efficiently and securely. This Shipping Policy outlines the terms and conditions regarding the shipment of items purchased through our website (qdkass.com).

1. Shipping Methods and Fees

1.1. Free Shipping:
We offer free standard shipping for all orders over US$45.00.

1.2. Standard Shipping Fee:
For orders under US$45.00, a flat standard shipping fee of US$7.00 applies.

1.3. Worldwide Shipping:
We ship to customers around the globe, ensuring accessibility to our products no matter where you are.

2. Processing Times

2.1. Order Processing:

  • All orders are processed within 2 business days (excluding weekends and public holidays).
  • During peak seasons or sales, processing times may take an additional 1-2 days.

2.2. Order Confirmation:
Once your order is placed, you will receive an order confirmation email. A shipping confirmation email with tracking information will follow once your order has been dispatched.

3. Estimated Delivery Times

3.1. Delivery to the USA and European Union:
Orders to the USA and EU typically arrive within 15-20 business days after processing.

3.2. Delivery to Other Regions:
For all other destinations, delivery typically takes 20-25 business days after processing.

3.3. Delays:
While we strive to meet these delivery estimates, unforeseen factors such as customs processing, shipping carrier delays, or extreme weather conditions may extend delivery times.

4. Packaging and Handling

4.1. Secure Packaging:
We take great care to pack your order securely to ensure that your items arrive in excellent condition. Each package is inspected and sealed before shipment.

4.2. Sustainability:
Where possible, we use environmentally friendly materials for our packaging.

5. Tracking Your Order

5.1. Tracking Information:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

5.2. Assistance with Tracking:
If you experience issues tracking your order, please contact our support team at support@qdkass.com.

6. Customs, Duties, and Taxes

6.1. Customs Responsibilities:
For international orders, the recipient is responsible for any customs duties, taxes, or additional fees imposed by local authorities.

6.2. Customs Delays:
Customs clearance procedures may cause delivery delays beyond our control.

7. Lost or Damaged Shipments

7.1. Lost Packages:
If your package is lost during transit, please contact us immediately at support@qdkass.com. We will work with the shipping carrier to resolve the issue.

7.2. Damaged Packages:
If your package arrives damaged, please document the damage with photos and contact us within 7 days of receiving the shipment. We will assist you in filing a claim with the carrier or provide a replacement.