Refund and Returns Policy

At QDKASS LLC, we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging items purchased through our website (qdkass.com).

1. General Return and Exchange Policy

1.1. Free Returns and Exchanges:
We offer free returns and exchanges for eligible items. Customers are responsible for the shipping costs associated with the return or exchange.

1.2. Customs Duties:
If customs duties or taxes are incurred during the return process, the customer must handle the customs clearance and pay the duties.

1.3. Eligibility for Return:
To qualify for a return or exchange, items must meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must have no damages, stains, odors, or other signs of wear caused by the customer.
  • The product must include all original packaging, tags, and accessories (if applicable).

1.4. Timeframe for Returns:
All return or exchange requests must be initiated within 30 days of receiving the item.

2. Return Process

2.1. Step 1: Contact Us
To initiate a return, contact our customer service team at support@qdkass.com with the following details:

  • Order number.
  • Reason for return or exchange.
  • Photos of the item (if applicable) to verify its condition.

2.2. Step 2: Return Authorization
Our customer service team will review your request and provide a Return Authorization (RA) number along with instructions on where to send the item.

2.3. Step 3: Shipping the Return

  • Package the item securely to prevent damage during transit.
  • Clearly mark the RA number on the package.
  • Ship the item to the return address provided in the instructions.

2.4. Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

3. Refund Policy

3.1. Inspection and Approval
Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, the refund will be processed.

3.2. Refund Amount
Refunds will be issued for the item’s purchase price only. Original shipping fees are non-refundable.

3.3. Refund Method
Refunds will be credited to the original payment method within 7-10 business days after approval.

4. Exchange Policy

4.1. Eligible Exchanges
Exchanges are allowed for the same item in a different size or color (subject to availability).

4.2. Exchange Process
Follow the same steps outlined in the Return Process section. Once we receive and approve the returned item, the replacement item will be shipped.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as “Final Sale.”
  • Items damaged due to improper use, washing, or handling by the customer.
  • Personalized or customized items.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us immediately at support@qdkass.com with photos of the damage.
6.2. We will cover the return shipping costs for damaged or defective items and send a replacement at no additional cost.

7. Contact Information

For questions or assistance with returns or exchanges, please contact us: